Return & Refund Policy

At WeDesi, we are committed to providing you with quality products. However, due to the nature of our offerings, we have a limited return policy. Please take a moment to review the details below.

5-Day Return Policy for Damaged or Wrong Products

We accept returns within 5 days of delivery only in cases where:

• The product you received is damaged.
• You received the wrong item.

If you encounter either of these issues, we will assist with the return or exchange process. However, returns for reasons such as size, fit, or change of mind will not be accepted. Please ensure that you carefully choose your product size before placing your order, as we do not offer returns for size-related issues.

To initiate a return,

We strive to deliver your products in perfect condition. If you receive a damaged or wrong item, please follow these steps to ensure a hassle-free return or exchange:

1. Submit an Unboxing Video

   • Record an unboxing video clearly showing the damaged product.
   • Submit the video within 5 days of delivery for your request to be processed.

2. Contact Customer Care

   • Reach out to our customer care team for assistance using the contact number provided on the packing slip included with your order.

We are committed to resolving your issue promptly and ensuring your satisfaction.

Let us know if you need any further clarification!

Once we receive your return request and the necessary information, we will assess the situation. If the return is approved, you will be eligible for either a replacement or a refund, depending on the availability of stock.

Please note: The return process, including refund or replacement, may take 15 to 30 days to complete, depending on the complexity of the issue and shipping times.

Please review the details of these items carefully before purchasing. If you have any doubts or concerns, contact us at wedesi.co.in@gmail.com prior to placing your order.

Return Process Timeline

If your return is approved, the entire process—including evaluating the issue, processing the return, and issuing a refund or replacement—may take 15 to 30 days from the date you notify us of the issue. We appreciate your patience and will work to resolve the matter as quickly as possible.

Refund Process

On approval refunds will be credited into your original payment methods within 5 Business days

Need Help?

For any questions regarding returns, feel free to contact us at wedesi.co.in@gmail.com. Our customer service team is here to assist you and will respond to your inquiry promptly.